Account Services

Independence Light and Power will send you a billing each month for services used.  Bills are based on meter readings that are done as closely as practical to 30-day intervals.  If a meter reading cannot be obtained the consumption will be estimated averaging the last three-months consumption.  Electric usage is measured in kilowatt-hours.  A kilowatt-hour is one thousand watts used for one hour.  For example, you use one-kilowatt hour when you turn on one 100-watt light bulb for ten hours. 

Start/Stop/Transfer Services

Whether you’re moving into, out of, or to another home within Independence Light and Power’s service area we want to help you with your utility needs.  You can make changes to your electric, water, sewer, garbage, Internet, and cable services by calling Independence Light and Power at 319-332-0100 or by stopping in our office at 700 7^th Ave NE.

Please give us at least a 24-hour notice to process your request by the date you desire.

Starting Service

To apply for new service, please fill out a Service Application and return it to Independence Light and Power, 700 7th Street NE.

Meter Deposits

New customers may be required to provide a security deposit when applying for service. Security deposits help protect paying customers from the burden of the few who attempt to leave without paying their bills. The deposit amount is equal to the highest bill in the last 12 months for that location. A security deposit will not be required if you have previously established a good payment history with ILP, or another electric utility.  A customer who has paid their utility bill on time (no more than two late payments) for the past twelve months establishes a good payment history. Your deposit is credited to your account after you have made 12 consecutive months of timely payments—no more than one late payment.

If you are moving from another utility, please request a credit letter from your previous utility and have it mailed or faxed (319-332-0101) directly to the Billing Department at Independence Light and Power prior to requesting service, or bring your credit letter with you.

Stopping Service

You may request that electrical service be stopped by submitting a Read out or by calling the Billing Department at (319) 332-0100. Whenever possible, we try to provide next day service, but a day or two notice is requested to assure timely response.

Transferring Service
You may request an account transfer if you are moving to another residence within our residential service area. If you are relocating and require service at both the new and old locations while you are moving, service can be provided at both locations. Security deposits are not required for account transfers when you have established a good payment history (12 months). All past due bills must be paid before additional service is provided. Your personal residential account cannot be transferred to another person.

Payment Options

We want doing business with us to be as convenient as possible.  You can pay your bill by having your payment automatically made for you by your bank; you can also mail your bill, or drop it off at Independence Light and Power office.  A return envelope will be enclosed in your bill for your convenience.

Automatic Payment
Utility services may be billed directly to your checking or savings account at any bank, saving you time, effort, and postage. Each month you will receive your energy statement as usual. Your bank will deduct the amount due from your checking or savings account, based on your cycle due date of the 8th or 22nd of each month. The deduction will be shown on your regular bank statement, as well as your next energy statement.  You can either download an authorization form or pick one up at Independence Light and Power.

You May Pay Your Bill In Person At:

Independence Light and Power

700 7^th Ave NE

Independence, IA 50644

Phone: 319-332-0100

Office Hours: 7:00 am – 4:00 pm

Cash, checks and money orders are accepted at the payment windows.

You May Mail Your Payment To:

Independence Light and Power

P.O. Box 754

Independence, IA 50644

Checks and money orders are accepted through the mail NO CASH PLEASE.  Please include your payment stub and write your account number on your check or money order.

You May Use Our Payment Drop Box:

Independence Light and Power

700 7^th Ave NE

Independence, IA 50644

Please include your payment stub and write your account number on the check, money order, or envelope that contains your payment.  All payments deposited at the drop box prior to 7:00 am on a business day will be posted the prior day.  Payments deposited after 7:00 am will be posted on that day.