NOTICE OF PROCEDURE FOR

REQUESTING INFORMATION FROM OR

REGISTERING COMPLAINTS WITH

INDEPENDENCE LIGHT & POWER, TELECOMMUNICATIONS

Persons desiring to request information from or register complaints with Independence Light and Power, Telecommunications may do so by contacting:

General Manager

700 7th Avenue NE

Independence, IA 50644

319-332-0100

If your complaint is related to service disconnection, safety, or renewable energy, and Independence Light and Power, Telecommunications does not resolve your complaint, you may request assistance from the Utilities Division, Iowa Department of Commerce, 350 Maple Street, Des Moines, Iowa 50319-0069, (515)281-5979