Q: Why a Power Cost Adjustment (PCA)?

A: As energy costs fluctuate, the PCA is a way to reflect changes in the cost of power without completely restructuring the existing rate schedules. The concept is that as the cost of purchasing electricity changes, the retail charge for electricity should change accordingly.

Q: Do you have automatic bank deduction?

A: Yes, Independence Light and Power has automatic bank deduction available to our customers.  This is when the utility services may be billed directly to your checking or savings account at any bank, saving you time, effort, and postage. Each month you will receive your energy statement as usual. Your bank will deduct the amount due from your checking or savings account, based on your cycle due date of the 8th or 22nd of each month. The deduction will be shown on your regular bank statement, as well as your next energy statement.  You can either download an authorization form or pick one up at Independence Light and Power.

Q: When is my bill mailed and when is it due?

A: Independence Light and Power bills two cycles a month.  The East side of town is billed on the 15^th of each month with a due date of the 8^th of the following month.  The West side of town is billed on the 30^th of each month with a due date of the 22^nd of the following month. If the due date is on a weekend or holiday, we will accept payments until closing time the next working day.

Q: Who do I call about garbage collection questions?

A: Garbage collection questions should be directed to Waste Management at 334-4126.