Life Support Customers

Customers with health problems requiring electrically powered medical equipment need to provide Independence Light and Power with a letter from their physician stating this.  We will put them on our emergency generation list, which is shared with the fire department, safety center, and Buchanan County Health Center.   We will attempt to give Life Support customers special consideration when planned outages occur in your neighborhood and alert our employees to your special needs.   We ask that all oxygen dependent customers have a 4-6 hour backup supply.  If there should be an outage that lasts longer then 3 hours we will attempt to provide these customers with portable generators or have the customer transported to a facility that has generators. 

We do ask that if you should no longer need the electrically powered medical equipment that you have your doctor provide us with notification of this.  We then can remove your name from the emergency generation list.