Outlook 2000 Users
Follow these steps:
1. Run Outlook 2000.
2. In Microsoft® Outlook 2000 from the TOOLS menu, select ACCOUNTS to open the INTERNET ACCOUNTS window.
3. Double-click on your email account to open the EMAIL ACCOUNT PROPERTIES window.
4. In the EMAIL ACCOUNT PROPERTIES window click on the SERVERS tab.
5. In the OUTGOING MAIL SERVERS section select MY SERVER REQUIRES AUTHENTICATION.
6. Click the APPLY button.
7. Click OK.
8. Click CLOSE in the INTERNET PROPERTIES window.
Outlook 2000 and Outlook Express Users
1. Open Outlook/Outlook Express.
2. Click on TOOLS on the top menu bar.
3. Click on the drop-down list and click on ACCOUNTS.
Note: If you are an Outlook 2000 user, depending on the configuration of your software, it might say SERVICES instead of ACCOUNTS. if this is the case, click on SERVICES. Click on INTERNET EMAIL, and proceed to Step #5 (below).
4. An INTERNET ACCOUNTS screen will open. Click on the MAIL tab and highlight your indytel.com email account. (If there is more than one indytel or account listed, select the first email account.)
5. Click on PROPERTIES.
6. In the PROPERTIES window, click on the SERVERS tab.
7. Place a check mark in the box that says, MY SERVER REQUIRES AUTHENTICATION (see example below).
8. Repeat Steps #4-8 for all other indytel email accounts listed in the INTERNET ACCOUNTS screen. Click OK and close the INTERNET ACCOUNTS screen. You will now be able to send and receive email.
9. Note: If you have set up multiple user identities under Outlook Express, from the FILE menu on the top toolbar, you will have to switch identities, and then for each identity, follow steps #2-8.
Outlook XP Users
Follow these steps:
1. Run Outlook XP.
2. In Outlook XP from the TOOLS menu, select EMAIL ACCOUNTS.
3. Double-click on your email account to open the EMAIL ACCOUNT PROPERTIES window.
4. Click on the MORE SETTINGS button, then select the OUTGOING SERVER tab.
5. Select MY SERVER REQUIRES AUTHENTICATION.
6. Click OK.
7. Close the PROPERTIES window.
Netscape Messenger Users
Follow these steps:
1. Run Netscape Messenger.
2. In Netscape Messenger from the EDIT menu, select PREFERENCES.
3. Click on the plus (+) icon next to MAIL AND NEWSGROUPS.
4. Choose MAIL SERVERS.
5. In the OUTGOING MAIL SERVER USERNAME field enter your username.
6. Click OK.
Eudora Users
Open Eudora.
Click on TOOLS on the top toolbar.
Click on the drop-down list and click on OPTIONS.
Highlight the SENDING MAIL category.
Click on ALLOW AUTHENTICATION (see example below).
Click on OK.
For additional personalities (accounts), go to TOOLS, then PERSONALITIES, and highlight each personality and right click to get PROPERTIES. Then check AUTHENTICATION ALLOWED and click OK. You will now be able to send and receive email.
Outlook Express for MAC Users
Follow these steps:
1. Run Outlook Express.
2. In Outlook Express, from the TOOLS menu, select ACCOUNTS.
3. Click on CLICK HERE FOR ADVANCED SENDING OPTIONS.
4. Click OK.
5. Check the box next to SMTP SERVER REQUIRES AUTHENTICATION.
6. Click OK.
Netscape for MAC
Follow these steps:
1. Run Netscape.
2. Select the EDIT menu.
3. Select MAIL & NEWSGROUP ACCOUNT SETTINGS from the EDIT menu.
4. Select OUTGOING SERVER.
5. Check the box next to USERNAME AND PASSWORD.
6. Enter your username.
7. Click OK.
Port 25
What is port 25?
Each and every Internet application, such as web, mail or ftp is assigned a unique port number by the Internet Assigned Names Authority (IANA). When a computer running mail server software starts up, it attaches to that port and uses it to listen for incoming requests. Because the port numbers are standardized across the Internet, clients can make reasonable assumptions about which port is the proper destination for a given service.
When your computer needs to deliver an email to another person for example, it connects to a server on port 25 and sends the email to it. This server then sends it on to its destination. Because of the standard, you can always assume that port 25 is the SMTP mail server, not the HTTP (web) server which is port 80, or some other service.
Why does Indytel block port 25?
Spammers obviously know that ISP's block these IP addresses and so look for alternative ways around this and so are continually scanning IP addresses across the Internet for mail servers. When they are found, a quick test can discover if they can be used to send the SPAM out and off goes several thousand extra SPAM out into the wild. Before, computers would slow down because of this. However, with the far higher bandwidth available with broadband this is less likely nowadays. Therefore, in an attempt to stop the spread of unsolicited electronic mail, Indytel prevents the use of this port except from authenticated users.
So, why block on port 25?
Mail servers are probably the most complex piece of Internet software to configure correctly. By default these are OPEN services and will happily send an email out to anywhere if one is sent to them. You can often be unaware you are even running a mail server; thus we block port 25 connections by default. This stops the spammers from using your connection to send out SPAM.
Does this mean I cannot send/receive emails?
No, not at all. You will still be able to send emails as long as you authenticate with the indytel email servers. You will also still be able to collect your emails via POP3, IMAP, Microsoft® Exchange or even web-based connections. No restrictions are placed on emails. We simply block connections out of port 25.
But, I really need to run my own mail server - can the block be removed?
Yes it can be removed. There are obvious legitimate reasons for running a mail server such as Microsoft® Exchange in your office or because you have your own domain. Therefore, we have two options:
1. Use a static IP address (standard with our commercial packages, or you can upgrade your service to a static IP if you are a residential user).
2. Have your email addresses that are not indytel set up in our ‘Relay Access’ - call 319-334-3880 for more information.
To summarize:
The only time you will notice this block in place is if you wanted to run your own SMTP mail server or if you are trying to send mail from an account not hosted by indytel. If you have no intention of doing this, you can simply ignore this block and think of it as a layer of protection for your connection.
Winmail
What is the Winmail.dat file attached to my incoming emails?
Many times you might receive an email with an attachment called winmail.dat. The file is sent from people using Microsoft Outlook as their email program. The file allows Outlook users to send Transport Neutral Encapsulation Format (TNEF) information along with the email so that it retains the look and feel of the document with formatting, fonts, and colors when its received by another Microsoft Outlook user.
Unfortunately, the file is only relevant and used by Microsoft Outlook. Users of Outlook Express, Eudora, Netscape Messenger, and other email programs will receive the attachment called winmail.dat with the email.
The file is attached to the email because the original sender is sending emails in Microsoft Outlook Rich Text Format instead of Plain Text format.
How to Configure Outlook NOT to send Winmail.dat attachments (to turn off Rich Text sending for messages in Microsoft Outlook)
1) Click on Tools
2) Click Options, and then click the Mail Format tab.
3) In the "Send in this Message Format" list, select Plain Text, and then click OK.
This will set your default sending method to Plain Text, in which you will lose your special formatting options such as fonts, colors, etc. However everyone, no matter what email program they are using, will now be able to receive your email with no problems.
