Support Information
We are always here to address your concerns. If you are experiencing
issues with your electric, cable, or internet services please
call our office 319-332-0100. We are open from 7:00am –
4:00pm Monday through Friday, with the exception of Holidays.
Our office is
located at 700 7th Ave NE Independence, IA 50644.
If in the event you
require service after hours you may call our office at 319-332-0100. Follow the
attendant options for Electrical or Telecommunications. All Electrical troubles
will be forwarded to the Independence Safety Center and dispatched. All
Telecommunications troubles will be directly forwarded to the technician’s
cell phone.
While the Electric Utility maintains 24x7 continual support
the Telecommunications Utility utilizes an on-call schedule for call outs. The
Telecommunications Utility will monitor phone activity 24x7 in the event of
system wide troubles but will only handle random troubles within the on-call
schedule. Any calls received outside of this schedule will be answered in the
order received the following day.
| Telecommunications On-Call / Call-Out
Schedule: |
| Monday through Friday including Holidays: |
|
4:00pm to 8:00pm |
| Saturday: |
|
10:00am to 6:00pm |
| Sunday: |
|
12:00pm to 4:00pm |
The Telecommunications Technician on-call reserves the right
to determine if deemed necessary to complete call-out. Generally,
if it is discovered that the end user is having troubles with
their equipment (owned and maintained by customer) then that
customer may be charged 1 ½ times our normal call-out
rate. |
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