This service forwards all a subscriber’s incoming calls on to an alternative number, without ringing the subscriber phone first.

 

This service forwards incoming calls to an alternative number only when the subscriber’s line is busy.

 

Applies to calls that are not answered on the subscriber’s telephone and are forwarded to another number. This service forwards calls from the subscriber’s line to an alternative number only if they are not answered on the subscriber’s line.

 

This service allows subscribers to select a list of calling numbers whose calls will automatically be forwarded.

 

This service allows a call forwarding subscriber to access and change their call forwarding configuration from any phone.

Subscribers are provided with a directory number to call for Remote Access to Call Forwarding, which can be called from any phone.

 

This service provides an alternative to Busy Call Forwarding and Delayed Call Forwarding. Basic Line Hunting forwards an incoming call by going through a list of alternative numbers until it finds a line that is not busy and can accept the call.

*At customers request ITU can add up to 10 numbers. ITU reserves the right to charge $5.95 per login, not per number.

 

This service is available on Individual Lines including Teen Service Lines.

This service provides a way for subscribers to configure additional numbers (up to a maximum of 32) which will ring as well as the subscriber's own number, any of which can answer the call.

The SimRing service always rings the subscriber's own number. They may also configure one or more additional numbers that will ring simultaneously. For example, they could configure calls to their home phone number to also ring their mobile phone.

*At customers request ITU can add up to 32 numbers. ITU reserves the right to charge $5.95 per login, not per number.

 

This service is available on Individual Lines including Teen Service Lines.

This service provides a way for subscribers to configure additional numbers that will be rung instead of or as well as the subscriber's own number, any of which can answer the call. A pre-defined order is used to determine which number(s) to ring next. Once one number has answered the call, ringing on the other configured numbers is stopped.

The Find-me-follow-me service allows the subscriber to configure a number of rules (up to a maximum of 32) that set an order for numbers to be rung.

 

In all types of call forwarding, the forwarding number selected by the subscriber is checked against a list of restricted numbers and rejected if it matches any of the numbers in this list.

The following numbers are restricted by default.

·          All numbers starting 0

·          All numbers starting 950

·          X11 (including 911)

*If no Internet connection is available; at customers request ITU can add Number Restrictions. ITU reserves the right to charge $5.95 per login, not per number.

 

For a SIP subscriber, Call Forwarding may be configured using redirection on the subscriber's SIP phone, as well as (or instead of) using the other forms of Call forwarding. Calls to this subscriber are redirected using 3xx redirection responses. From the user's perspective, SIP call forwarding operates in the same way as Unconditional Call Forwarding.

 

**Calling Number Delivery / Calling Name Delivery (CND)

This service displays the number of the incoming caller on the subscriber’s telephone, if the subscriber’s phone has a Caller Display screen or Caller Display Unit.

 

This service is sometimes also known as Calling Identity Delivery and Suppression.

It allows a subscriber to block delivery of their own calling number on outgoing calls.

The service can be configured in one of two ways.

·          The subscriber can withhold their calling number for an individual call by dialing an access code before the rest of the number.

·          The subscriber can permanently withhold their calling number, unless this is over-ridden by an access code dialed before the rest of the number.

*67 Enable Single Call Blocking

*82 Allow Calling Name Delivery if blocked

 

This service allows the subscriber to return the most recent incoming call, or to hear the last incoming caller’s number and then optionally return the call.

The service operates in one of two ways.

·          One-stage activation: The subscriber dials an access code that immediately returns the call without playing the last calling number first.

·          Two-stage activation: The subscriber dials an access code that plays the last calling number, and provides the option of returning the call. The time of the call is also given, using the local time zone settings for this subscriber.

*69 One-stage activation (To return the call instantly without hearing the number first)

*69 and 1 Two-stage activation (To hear the last caller’s number)

*89 Cancel all attempts

 

The service allows the subscriber to erase the record of the last caller’s number, including the date and time of the call, so that it cannot be accessed by any call service. The service also clears the record of the last called number and the call lists, so that there is no longer any record of the most recent calls to and from the subscriber.

 

This service allows the subscriber to automatically redial the last outgoing call.

The customer requests this service by dialing an access code. If the call to the last called number fails because the called party’s line is busy, call setup is performed automatically as soon as the line becomes idle.

 

This service allows a subscriber to request a trace of the incoming call. This information is provided to the Service Provider, not to the subscriber, and may then be passed on to an appropriate authority. This service is invoked by dialing an access code. The code may be dialed following a flash-hook during a call, or after the call is completed.

** An additional charge of $14.95 will be applied per instance.

 

This service allows subscribers to select a list of numbers from which incoming calls are automatically rejected. A rejection announcement is played to the calling party.

 

 

This service allows the subscriber to block his or her line temporarily to prevent incoming calls. Outgoing calls can still be made as normal, but incoming calls are not connected; instead, the caller hears an announcement that the subscriber is not currently accepting calls.

 

This service works alongside Do Not Disturb, Do Not Disturb (DND). It allows the subscriber to block his or her line temporarily toprevent incoming calls, but to allow pre-configured numbers through. Outgoingcalls can still be made as normal, but incoming calls from numbers that are not onthe subscriber's configured list are not connected; instead, the caller hears anannouncement that the subscriber is not currently accepting calls.

 

This service allows users to select a list of numbers from which incoming calls will ring with a distinctive tone. Works in conjunction will other calling features.

The calling party may leave messages on the server. The subscriber dials an access code to retrieve these messages. As well as unanswered or busy calls, this also includes calls that cannot be connected to the dialed number for one of the following reasons.

This service allows the subscriber to book calls from the switch at a set time of day. An announcement is played when the subscriber answers.

 

This service allows a subscriber to call another party during an existing call and add this party to the call, creating a three-way conversation. To add a third party to an active call, hit flash-hook and then dial the third party’s number. If the third party answers, hit flash-hook again to add both of you to the original call, connecting all three parties. If the third party does not answer or their line is busy, hit flash-hook twice to rejoin the original call. If you hang up you will receive a ring back reminding you that the original call is still on hold, and can rejoin the call by picking up the phone. This service is known as 3-Way Calling Ring back.

 

This service allows a subscriber to call another party during an existing call, and transfer the call to the second party.

To transfer a call to a second number (for analog line subscribers), hit flash-hook and dial the second number. You can then hang up either before or after the second number answers, and the call will be transferred to their line.

 

This service allows the subscriber to put a call on hold and then dial another number. The subscriber can then switch back to the first call (putting the new call on hold), and subsequently switch between the two callers.

To put the current call on hold so that you can dial a second number, hit flash hook, dial *52 , and dial the second number. You can then hit flash-hook again to switch back to the first call (putting the second call on hold), and again to switch between the two numbers.

·          If you attempt to dial a second number but the number you dial is not valid, you hear an error announcement, and you are then connected back to the original call.

·          If the caller you are talking to goes on hook and you have another caller on hold, there is a period of silence (for disconnect timing) and you are then connected back to the on-hold call. You can hit flash-hook during the silence to be connected to the on-hold call immediately without waiting for disconnect timing.

·          If you go on hook while you have a call on hold, your phone rings again, and you are connected to the held call when you pick up.

 

The service is always enabled by default, and can only be disabled on per-call basis using the Cancel Call Waiting service.

 

Applies to the delivery of the caller’s name and number for both incoming calls and outgoing calls on the subscriber’s line.

 

This service allows a Call Waiting subscriber to disable call waiting for an individual call, so that important calls are not interrupted.

The service is enabled by dialing an access code before or during the call for which Call Waiting is to be canceled.

§          To disable Call Waiting for the next call, press *70 before the call

§          To cancel call waiting during an active call (when Three Way Calling is activated), press *70 during the call

§          To cancel Call Waiting during an active call when Three Way Calling is not activated, flash-hook and press *70 during the call (assuming that global level configuration supports this option).

 

This service allows one-digit or two-digit codes to be used as shortcuts for selected phone numbers. The subscriber enters the code and this is interpreted as if he or she had dialed the phone number to which the short code maps.

 

This service allows the subscriber to bar outgoing calls to certain types of numbers from their line.