Going All-Digital Q & A

Still confused about what’s happening with the upcoming cable transition?  Hopefully these questions and answers will clear things up for you.

Going All-Digital Questions & Answers:

WHY ARE YOU ELIMINATING ANALOG CHANNELS 

  • An all-digital lineup provides customers with the clearest picture and best sound quality possible.
  • Each analog channel takes the space of three to four HD channels and up to 12 digital networks. Going all-digital adds capacity to our network and allows for more channel availability.
  • Switching frees up the necessary bandwidth to offer faster Internet speeds. ILP, T offers the fastest Internet available in our area.

WHAT EXACTLY IS AN “ANALOG-TO-DIGITAL” CONVERSION?

Independence Light & Power, Telecommunications customers are currently getting two versions (both analog and digital) of each of the impacted channels. This is called “digital simulcast.” When we convert an analog channel to digital, we are simply dropping the analog version of the channel but keeping the digital version. We aren’t dropping the programming or the network altogether. It will remain in our channel line-up. We are just no longer providing these channels in an analog format.

WHY ARE YOU RAISING CATV RATES? 

We are a nonprofit publicly owned utility and because there is no profit built into our fees and charges, rate adjustments are needed to cover cost increases incurred to provide the service to the community.  When we are charged more for things like equipment repairs and cable TV programming, those costs must be passed onto the customer – there is no profit margin to absorb cost increases.  Our goal is to offer our community the best services at the lowest possible price.

WHY ARE YOU NO LONGER OFFERING SENIOR DISCOUNTS?

We price our service offerings as low as possible for all customers; so all customers are charged the same for the same service.  Our pricing is already as low as it can be to be able to provide the service; a discount is not possible because we would have to charge all other customers more to offer a discount to some.

DO I NEED A BOX?

Customers with a digital TV or HDTV can still receive Lifeline Basic and Standard Basic cable channels without a box which includes local broadcast channels (ABC, NBC, CBS, FOX, etc.), but channel numbers will be different. View the channel guide that lists channel line-ups and numbers.  For instance channel 9 will be KCRG, but local broadcast channel 9.2 will be channel 10.

A set-top box is required for the Standard Plus package and is included with the service.  The set-top box also includes the channel guide feature.

Customers with a non-digital television will require a “DTA” (a small converter box that can be placed behind the TV or out of sight.  The DTA includes a RF remote control for non-line of sight channel changing.  One DTA is provided at no cost, additional DTA’s are $2.00 per month.  See How to Tell if you TV is Digital Ready Sheet on our website.  An easy way to check to see if your TV is Digital Ready is to see if you can get channels with dots or dashes like 9.1 or 9-1, if your TV remote has a (.) dot or a (-) dash button on it you probably have a Digital Ready TV.

WHAT ACTION MUST I TAKE?

If you have a digital set-top box connected to your TV today or your TVs are digital ready, then no action is needed. However, if you have TVs in your house not currently connected to a digital set-top box and a TV that is not Digital Ready, then you will need to get either a digital box with a guide ($10.00 per month) or a DTA. ($2.00 per month).  To request a Box or DTA you can email support@indytel.com or call us at 319-332-0100.

ARE OTHER TV SERVICE PROVIDERS ALSO GETTING RID OF ANALOG CHANNELS?

Yes. In the cable TV industry and across the U.S., virtually all cable companies have or are in the process of dropping analog channel carriage. It is necessary as Analog is an old technology and is expensive to maintain.  Switching to Digital allows us to offer more HD channels and faster Internet speeds, while keeping our costs, and our customer costs as low as possible.

www.indytel.com