Electric FAQ's Q: Why a Power Cost Adjustment (PCA)?
A: As
energy costs fluctuate, the PCA is a way to reflect changes in the cost of
power without completely restructuring the existing rate schedules. The concept
is that as the cost of purchasing electricity changes, the retail charge for
electricity should change accordingly.
Q: Do you have automatic bank
deduction?
A: Yes, Independence Light and Power has automatic
bank deduction available to our customers. This is when the utility services
may be billed directly to your checking or savings account at any bank, saving
you time, effort, and postage. Each month you will receive your energy
statement as usual. Your bank will deduct the amount due from your checking or
savings account, based on your cycle due date of the 8th or 22nd of each month.
The deduction will be shown on your regular bank statement, as well as your
next energy statement. You can either
download an authorization
form or pick one up at Independence Light and Power.
Q: When is
my bill mailed and when is it due?
A: Independence Light and
Power bills two cycles a month. The East side of town is billed on the 15th of
each month with a due date of the 8th of the following month. The West side of
town is billed on the 30th of each month with a due date of the 22nd of the
following month. If the due date is on a weekend or holiday, we will accept
payments until closing time the next working day.
Q: Who do I call
about garbage collection questions?
A: Garbage collection
questions should be directed to Waste Management at 334-6944. |
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