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Calling Features
Call Forwarding Services:Unconditional
Call Forwarding (UCF)
This service forwards all a subscriber’s
incoming calls on to an alternative number, without ringing the subscriber
phone first.
*72 Enable
*73 Disable
Busy Call
Forwarding (BCF)
This service forwards incoming calls to an
alternative number only when the subscriber’s line is busy.
*90
Enable
*91 Disable
**Delayed Call Forwarding (DCF)
Applies to calls that are not answered on the subscriber’s telephone
and are forwarded to another number. This service forwards calls from the
subscriber’s line to an alternative number only if they are not answered
on the subscriber’s line.
*92 Followed by the number to forward to.
*93 Cancels call forwarding
Selective Call Forwarding
(SCF)
This service allows subscribers to select a list of calling
numbers whose calls will automatically be forwarded.
*63 or *83 To
configure
Remote Access to Call Forwarding
(RACF)
This service allows a call forwarding subscriber to access
and change their call forwarding configuration from any phone. Subscribers are
provided with a directory number to call for Remote Access to Call Forwarding,
which can be called from any phone.
Basic Line
Hunting
This service provides an alternative to Busy Call Forwarding
and Delayed Call Forwarding. Basic Line Hunting forwards an incoming call by
going through a list of alternative numbers until it finds a line that is not
busy and can accept the call.
*At
customers request ITU can add up to 10 numbers. ITU reserves the right to
charge
$5.95 per login, not per
number.
SimRing
This service is available on
Individual Lines including Teen Service Lines. This service provides a way for
subscribers to configure additional numbers (up to a maximum of 32) which will
ring as well as the subscriber's own number, any of which can answer the call.
The SimRing service always rings the subscriber's own number. They may also
configure one or more additional numbers that will ring simultaneously. For
example, they could configure calls to their home phone number to also ring
their mobile phone.
*361 Enables
*362 Disables
*At customers
request ITU can add up to 32 numbers. ITU reserves the right to charge
$5.95 per login, not per
number.
Find-me-follow-me
This service is available
on Individual Lines including Teen Service Lines. This service provides a way
for subscribers to configure additional numbers that will be rung instead of or
as well as the subscriber's own number, any of which can answer the call. A
pre-defined order is used to determine which number(s) to ring next. Once one
number has answered the call, ringing on the other configured numbers is
stopped. The Find-me-follow-me service allows the subscriber to configure a
number of rules (up to a maximum of 32) that set an order for numbers to be
rung.
Call Forwarding
Number Restriction
In all types of call forwarding, the forwarding
number selected by the subscriber is checked against a list of restricted
numbers and rejected if it matches any of the numbers in this list.
The
following numbers are restricted by default.
All numbers starting
0
All numbers starting 950
X11 (including 911)
*If no Internet
connection is available; at customers request ITU can add Number Restrictions.
ITU reserves the right to charge $5.95 per login, not per
number
Call Forwarding for SIP Subscribers
For a SIP
subscriber, Call Forwarding may be configured using redirection on the
subscriber's SIP phone, as well as (or instead of) using the other forms of
Call forwarding. Calls to this subscriber are redirected using 3xx redirection
responses. From the user's perspective, SIP call forwarding operates in the
same way as Unconditional Call Forwarding.
Caller ID Services:**Calling Number
Delivery / Calling Name Delivery (CND)
This service displays the
number of the incoming caller on the subscriber’s telephone, if the
subscriber’s phone has a Caller Display screen or Caller Display
Unit.
*65 Enables
*85 Disables
Calling Number
Delivery Blocking / Calling Name Delivery Blocking (CNDB)
This
service is sometimes also known as Calling Identity Delivery and Suppression.
It allows a subscriber to block delivery of their own calling number on
outgoing calls. The service can be configured in one of two ways.
- The subscriber can withhold their calling number
for an individual call by dialing an access code before the rest of the
number.
- The subscriber can permanently withhold their
calling number, unless this is over-ridden by an access code dialed before the
rest of the number.
*67 Enable Single Call Blocking
*82 Allow
Calling Name Delivery if blocked
**Automatic Recall
(AR)
This service allows the subscriber to return the most recent
incoming call, or to hear the last incoming caller’s number and then
optionally return the call. The service operates in one of two ways.
- One-stage activation: The subscriber dials an
access code that immediately returns the call without playing the last calling
number first.
- Two-stage activation: The subscriber dials an
access code that plays the last calling number, and provides the option of
returning the call. The time of the call is also given, using the local time
zone settings for this subscriber.
*69 One-stage activation (To return the call
instantly without hearing the number first)
*69 and 1 Two-stage activation
(To hear the last caller’s number)
*89 Cancel all
attempts
Last Caller ID Erasure
The service allows
the subscriber to erase the record of the last caller’s number, including
the date and time of the call, so that it cannot be accessed by any call
service. The service also clears the record of the last called number and the
call lists, so that there is no longer any record of the most recent calls to
and from the subscriber.
*320 Erasure
Automatic Callback
(AC)
This service allows the subscriber to automatically redial the
last outgoing call. The customer requests this service by dialing an access
code. If the call to the last called number fails because the called
party’s line is busy, call setup is performed automatically as soon as the
line becomes idle.
*66 Automatically call back the last outgoing call
*86 Cancel all outstanding callback attempts
**Call Trace
(CT)
This service allows a subscriber to request a trace of the
incoming call. This information is provided to the Service Provider, not to the
subscriber, and may then be passed on to an appropriate authority. This service
is invoked by dialing an access code. The code may be dialed following a
flash-hook during a call, or after the call is completed.
*57 Perform
trace on current call
** An additional charge of $14.95 will be applied
per instance.
Incoming Call Services:**Selective Call
Rejection (SCR)
This service allows subscribers to select a list of
numbers from which incoming calls are automatically rejected. A rejection
announcement is played to the calling party.
*60 or *80 will configure
Selective Call Rejection
Anonymous Call Rejection
(ACR)
This service automatically rejects all calls from withheld
numbers.
*77 Enables
*87 Disables
Do Not Disturb
(DND)
This service allows the subscriber to block his or her line
temporarily to prevent incoming calls. Outgoing calls can still be made as
normal, but incoming calls are not connected; instead, the caller hears an
announcement that the subscriber is not currently accepting calls.
*78
Enables
*79 Disables
Selective Call Acceptance
(SCA)
This service works alongside Do Not Disturb, Do Not Disturb
(DND). It allows the subscriber to block his or her line temporarily toprevent
incoming calls, but to allow pre-configured numbers through. Outgoingcalls can
still be made as normal, but incoming calls from numbers that are not onthe
subscriber's configured list are not connected; instead, the caller hears
anannouncement that the subscriber is not currently accepting calls.
*64
or *84 To configure Selective Call Acceptance
Priority
Call
This service allows users to select a list of numbers from
which incoming calls will ring with a distinctive tone. Works in conjunction
will other calling features.
*61 or *81 To configure Priority
Call
Message Services:Voicemail
The
calling party may leave messages on the server. The subscriber dials an access
code to retrieve these messages. As well as unanswered or busy calls, this also
includes calls that cannot be connected to the dialed number for one of the
following reasons.
*99 Access’s the voice mail
server
Reminder Call / Wake-up Call
This service
allows the subscriber to book calls from the switch at a set time of day. An
announcement is played when the subscriber answers.
Multi-Party Call Services:**3-Way Calling
(TWC)
This service allows a subscriber to call another party during
an existing call and add this party to the call, creating a three-way
conversation. To add a third party to an active call, hit flash-hook and then
dial the third party’s number. If the third party answers, hit flash-hook
again to add both of you to the original call, connecting all three parties. If
the third party does not answer or their line is busy, hit flash-hook twice to
rejoin the original call. If you hang up you will receive a ring back reminding
you that the original call is still on hold, and can rejoin the call by picking
up the phone. This service is known as 3-Way Calling Ring
back.
**Call Transfer (CT)
This service allows a
subscriber to call another party during an existing call, and transfer the call
to the second party.
To transfer a call to a second number (for analog
line subscribers), hit flash-hook and dial the second number. You can then hang
up either before or after the second number answers, and the call will be
transferred to their line.
**Call Hold (CHD)
This
service allows the subscriber to put a call on hold and then dial another
number. The subscriber can then switch back to the first call (putting the new
call on hold), and subsequently switch between the two callers.
To put
the current call on hold so that you can dial a second number, hit flash hook,
dial *52 , and dial the second number. You can then hit flash-hook again to
switch back to the first call (putting the second call on hold), and again to
switch between the two numbers.
If you attempt to dial a second number
but the number you dial is not valid, you hear an error announcement, and you
are then connected back to the original call.
If the caller you are
talking to goes on hook and you have another caller on hold, there is a period
of silence (for disconnect timing) and you are then connected back to the
on-hold call. You can hit flash-hook during the silence to be connected to the
on-hold call immediately without waiting for disconnect timing.
If you
go on hook while you have a call on hold, your phone rings again, and you are
connected to the held call when you pick up.
**Call Waiting
(CW)
The service is always enabled by default, and can only be
disabled on per-call basis using the Cancel Call Waiting service.
*70
Before or during your call will disable call waiting for that
call
**Call Waiting with Caller ID
Applies to the
delivery of the caller’s name and number for both incoming calls and
outgoing calls on the subscriber’s line.
*65 Enable
*85
Disable
**Cancel Call Waiting (CCW)
This service
allows a Call Waiting subscriber to disable call waiting for an individual
call, so that important calls are not interrupted.
The service is
enabled by dialing an access code before or during the call for which Call
Waiting is to be canceled.
- To disable Call Waiting for the next call, press
*70 before the call
- To cancel call waiting during an active call (when
Three Way Calling is activated), press *70 during the call
- To cancel Call Waiting during an active call when
Three Way Calling is not activated, flash-hook and press *70 during the call
(assuming that global level configuration supports this option).
Outgoing Call Services:**Speed
Calling
This service allows one-digit or two-digit codes to be used
as shortcuts for selected phone numbers. The subscriber enters the code and
this is interpreted as if he or she had dialed the phone number to which the
short code maps.
*74 One-digit code
*75 Two-digit code
code#
Speed dial using a code
**Call Barring
This service
allows the subscriber to bar outgoing calls to certain types of numbers from
their line.
To enable call barring for:
*341 All calls
except emergency
*342 National, International and mobile
*343
International
*344 Operator
*345 Calls to access codes
*346 Premium
Rate Calls |
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To disable call
barring for:
*351 All calls except emergency
*352 National,
International and mobile
*353 International
*354 Operator
*355
Calls to access codes
*356 Premium Rate Calls |
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