Account Services

 

Independence Light and Power will send you a billing each month for services used. Bills are based on meter readings that are done as closely as practical to 30-day intervals. If a meter reading cannot be obtained the consumption will be estimated averaging the last three-months consumption. Electric usage is measured in kilowatt-hours. A kilowatt-hour is one thousand watts used for one hour. For example, you use one-kilowatt hour when you turn on one 100-watt light bulb for ten hours.

 

Start/Stop/Transfer Services

Whether you’re moving into, out of, or to another home within Independence Light and Power’s service area we want to help you with your utility needs. You can make changes to your electric, water, sewer, garbage, Internet, and cable services by calling Independence Light and Power at (319)332-0100 or by stopping in our office at 700 7th Ave NE.

Please give us at least a 24-hour notice to process your request by the date you desire.

Payment Options

We want doing business with us to be as convenient as possible. You can pay your bill by having your payment automatically made for you by your bank; you can also mail your bill, pay online, pay over the phone, or drop it off at Independence Light and Power office. A return envelope will be enclosed in your bill for your convenience.

Automatic Payment

Utility services may be billed directly to your checking or savings account at any bank, saving you time, effort, and postage. Each month you will receive your energy statement as usual. Your bank will deduct the amount due from your checking or savings account, based on your cycle due date of the 8th or 22nd of each month. The deduction will be shown on your regular bank statement, as well as your next energy statement. You can either download an authorization form or pick one up at Independence Light and Power.

Pay Bill in Person At:

Independence Light and Power
700 7th Ave NE Independence, IA 50644
Phone: (319)332-0100
Office Hours: 7:00 am – 4:00 pm
Cash, checks and money orders are accepted at the payment windows.

Mail Your Payment To:

Independence Light and Power
P.O. Box 754 Independence, IA 50644
Checks and money orders are accepted through the mail NO CASH PLEASE. Please include your payment stub and write your account number on your check or money order.

Pay Your Bill Online

Visit www.indytel.com and click on ‘Pay Bill’ at top of page.  You will need to register your account the first time you do this.  We accept Mastercard, Visa, Discover and eCheck.  Please have your account number.

Pay by Phone

You can pay your bill via phone by calling 877-885-7968.  Please have your account number.

Use Our Payment Drop Box:

Independence Light and Power
700 7th Ave NE Independence, IA 50644
Please include your payment stub and write your account number on the check, money order, or envelope that contains your payment. All payments deposited at the drop box prior to 7:00 am on a business day will be posted the prior day. Payments deposited after 7:00 am will be posted on that day.

Late Payment

The bills are due on the 8th or 22nd of each month, depending on your billing cycle. If your due date is on a weekend or holiday, we will accept payments until closing time the following working day.

Payment Assistance

Should you find it difficult to pay your monthly energy bill, we will make every effort to develop a special payment schedule designed to fit your budget. The Billing Department may be reached at (319)332-0100.

Filing a Complaint

NOTICE OF PROCEDURE FOR REQUESTING INFORMATION FROM OR REGISTERING COMPLAINTS WITH INDEPENDENCE LIGHT & POWER, TELECOMMUNICATIONS

Persons desiring to request information from or register complaints with Independence Light and Power, Telecommunications may do so by contacting:

General Manager

700 7th Avenue NE Independence, IA 50644
(319)332-0100

If your complaint is related to service disconnection, safety, or renewable energy, and Independence Light and Power, Telecommunications does not resolve your complaint; you may request assistance from the Utilities Division, Iowa Department of Commerce, 350 Maple Street, Des Moines, Iowa 50319-0069, (515)281-5979


City Services

Independence Light & Power, Telecommunications does the billing for the following city services:  Water, Sewer and Garbage.  If you have questions pertaining to the service itself, please refer to the contacts below.

Water  Department – 2018 Three Elms Park Rd – (319) 334-6285
Sewer Department – 2018 Three Elms Park Rd – (319) 334-3750
Waste Management – 1100 12th St NE – (319) 332-6009