Account Services
Independence Light and Power will send you a
billing each month for services used. Bills are based on meter readings that
are done as closely as practical to 30-day intervals. If a meter reading cannot
be obtained the consumption will be estimated averaging the last three-months
consumption. Electric usage is measured in kilowatt-hours. A kilowatt-hour is
one thousand watts used for one hour. For example, you use one-kilowatt hour
when you turn on one 100-watt light bulb for ten hours.
Start/Stop/Transfer ServicesWhether you’re
moving into, out of, or to another home within Independence Light and
Power’s service area we want to help you with your utility needs. You can
make changes to your electric, water, sewer, garbage, Internet, and cable
services by calling Independence Light and Power at 319-332-0100 or by stopping
in our office at 700 7th Ave NE.
Please give us at least a 24-hour
notice to process your request by the date you desire.
Starting ServiceTo apply for new service, please
fill out a Service Application and return it to Independence Light and
Power, 700 7th Street NE.
Meter DepositsNew customers may be required to
provide a security deposit when applying for service. Security deposits help
protect paying customers from the burden of the few who attempt to leave
without paying their bills. The deposit amount is equal to the highest bill in
the last 12 months for that location. A security deposit will not be required
if you have previously established a good payment history with ILP, or another
electric utility. A customer who has paid their utility bill on time (no more
than two late payments) for the past twelve months establishes a good payment
history. Your deposit is credited to your account after you have made 12
consecutive months of timely payments—no more than one late payment.
If you are moving from another utility, please request a credit letter
from your previous utility and have it mailed or faxed (319-332-0101) directly
to the Billing Department at Independence Light and Power prior to requesting
service, or bring your credit letter with you.
Stopping
Service
You may request that electrical service be stopped by submitting
a Read out or by calling the Billing Department at (319) 332-0100.
Whenever possible, we try to provide next day service, but a day or two notice
is requested to assure timely response.
Transferring
Service
You may request an account transfer if you are moving to another
residence within our residential service area. If you are relocating and
require service at both the new and old locations while you are moving, service
can be provided at both locations. Security deposits are not required for
account transfers when you have established a good payment history (12 months).
All past due bills must be paid before additional service is provided. Your
personal residential account cannot be transferred to another person.
Payment OptionsWe want doing business with us to
be as convenient as possible. You can pay your bill by having your payment
automatically made for you by your bank; you can also mail your bill, or drop
it off at Independence Light and Power office. A return envelope will be
enclosed in your bill for your convenience.
Automatic
Payment
Utility services may be billed directly to your checking or
savings account at any bank, saving you time, effort, and postage. Each month
you will receive your energy statement as usual. Your bank will deduct the
amount due from your checking or savings account, based on your cycle due date
of the 8th or 22nd of each month. The deduction will be shown on your regular
bank statement, as well as your next energy statement. You can either download
an authorization form or pick one up at Independence Light and
Power.
You May Pay Your Bill In Person At:
Independence Light
and Power
700 7th Ave NE Independence, IA 50644
Phone: 319-332-0100
Office Hours: 7:00 am – 4:00 pm
Cash, checks and money orders
are accepted at the payment windows.
You May Mail Your Payment
To:
Independence Light and Power
P.O. Box 754 Independence, IA
50644
Checks and money orders are accepted through the mail NO CASH
PLEASE. Please include your payment stub and write your account number on your
check or money order.
You May Use Our Payment Drop
Box:
Independence Light and Power
700 7th Ave NE Independence, IA
50644
Please include your payment stub and write your account number on
the check, money order, or envelope that contains your payment. All payments
deposited at the drop box prior to 7:00 am on a business day will be posted the
prior day. Payments deposited after 7:00 am will be posted on that
day.
Late Payment The bills are due on the 8th or
22nd of each month, depending on your billing cycle. If your due date is on a
weekend or holiday, we will accept payments until closing time the following
working day.
Payment Assistance Should you find it difficult
to pay your monthly energy bill, we will make every effort to develop a special
payment schedule designed to fit your budget. The Billing Department may be
reached at (319) 332-0100. |
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